Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (UAE) We offer shipping across the United Arab Emirates. Standard delivery typically takes 2–5 business days. Express delivery options may be available at checkout.

International Shipping We ship to select international destinations. International orders typically arrive within 7–14 business days, depending on the destination and customs processing times.

Shipping Rates Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping may be available on orders above a certain threshold.

Customs & Duties International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

Fragrance Shipping Restrictions Please note that perfumes and fragrances are classified as hazardous materials due to their alcohol content. Some carriers and destinations may have restrictions on shipping these products by air. We comply with all applicable shipping regulations.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at contanct@lanourshop.com.